Thank you for your patronage! Feel free to contact us if your questions are not answered below:
1) What is your refund policy?
As noted at checkout, we only accept returns or refunds within 30 days of purchase and only then if the item is damaged or did not match the product description. We do want you to be completely satisfied so there may instances where we may be able to issue a partial refund or discount on a future order. Once contacted, we will do our best to reply within two business days to remedy the situation. If a return is authorized, the buyer will be responsible for paying return shipping. Once the item is inspected upon its return, a decision will be made within two business days.
2) Do you take special orders?
Of course! We love creating individualized items for our customers. We like to say that each one of our pieces has someone's name on it. We love seeing the experience of connection that occurs between you and a particular Lyndaker Inlay craft. Please contact us with your project or idea and we will do our best to create something special for you.
3) What is the best way to care for a Lyndaker Inlay piece?
Generally, our products can be cared for as you would any piece of fine furniture or wood item, using a cloth and/or furniture polish. Please avoid harsh or strong cleaners which may damage the finish. All of our products have several coats of finish on the exterior, but items can be damaged by excess damp areas or water. For inlay products in particular where water glasses, plants, etc. that could create spillage may be placed, we recommend a glass top to protect the inlay. Such can generally be be cut to size by any glass company.
4) What are these changes occurring with my piece?
You may notice the exterior color began to turn slighty more golden with age. This is a common occurrence with finished wood products as they age. You may also notice that the wood inlay may feel a bit more bumpier over the years. Again, this is a result of the product aging as a mix of hard and soft woods breathe together. Generally, such changes are minor and will not diminish the beauty of your piece.